Refund policy

Exchange & Returns Policy (United States Only)

Return Window: 30 days from the delivery date for eligible items.

Applicable Country: This policy applies only to orders shipped within the United States.

At Casual Flow Shop, our goal is to ensure that you receive a product you'll enjoy. We proudly offer Free Shipping on all outbound orders within the United States. Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Our Preferred Resolution

Our standard resolution is to exchange your item for the correct size, color, or another eligible product whenever possible. Exchanges are the fastest and most effective way to resolve sizing or product concerns while ensuring you receive a product you'll love.

Refunds are considered only when an exchange cannot reasonably be completed, such as when the requested replacement is no longer available.

1.Exchanges (Preferred Solution)

Our first priority is helping you receive the right product.

To request an exchange:

  • Visit our Return & Exchange Center.
  • Enter your order number and email address.
  • Select Exchange as your preferred resolution.
  • Choose your replacement size, color, or another eligible product (subject to availability).
  • Once your returned item passes inspection, we'll ship your replacement.

Whenever possible, exchanges will be processed before refunds are considered.

2. How to Start a Return or Exchange

  • Visit our Return & Exchange Center.
  • Enter your order number and email address.
  • Select the item(s) you wish to exchange or return.
  • Submit your request.
  • Once approved, you'll receive an RMA number along with return instructions.

Please do not return merchandise without an approved RMA.

Customer Support

Email: support@casualflowshop.com

Return Address (Approved RMAs Only)

La Sopa Media LLC
Attn: Returns Department
P.O. Box 379
Bronx, NY 10468
United States

3. Return Eligibility

To qualify for an exchange or return:

  • The request must be submitted within 30 days of delivery.
  • Items must be unused, unworn, unwashed, and in their original packaging.
  • All original tags must remain attached.
  • Proof of purchase is required.

Items that do not meet these conditions may be refused.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Personalized or custom-made products
  • Gift cards
  • Final Sale or Clearance items
  • Personal care or hygiene products
  • Perishable goods
  • Hazardous materials or flammable products

5. Return Shipping

  • Wrong size, color preference, or change of mind: The customer is responsible for return shipping costs.
  • Damaged, defective, or incorrect item: Casual Flow Shop will provide a prepaid return shipping label.
  • We do not charge restocking fees.
  • Packages marked Delivered by the shipping carrier but reported as lost or stolen afterward are not eligible for refunds. Customers should contact the shipping carrier directly to file a claim.

6. Refunds are not our primary resolution.

Whenever possible, Casual Flow Shop will first offer an exchange for the correct size, color, or another eligible product.

Refunds may be approved only when:

  • A replacement item is unavailable.
  • The returned merchandise passes inspection.
  • The return complies with all requirements outlined in this policy.

Approved refunds will be issued to the original payment method within 5–7 business days after the returned item has been received and inspected.

Original shipping charges (if any) are non-refundable.

7. Summary

  • ✅ Free Shipping on all outbound U.S. orders.
  • ✅ Exchanges are our preferred resolution.
  • ✅ Customers pay return shipping unless the item is damaged, defective, or incorrect.
  • ✅ Refunds are considered only when an exchange cannot reasonably be completed.
  • ✅ 30-day return window.
  • ✅ Returns require an approved RMA.
  • 📧 Customer Support: support@casualflowshop.com

By placing an order with Casual Flow Shop, customers acknowledge and agree that product exchanges are the primary resolution for eligible return requests. Refunds are provided only when an exchange cannot reasonably be completed under this policy.