Frecuency Ask Questions

Quick answers about orders, sizing, returns, shipping, and how to reach us.

1) What happens after I place an order on CasualFlowShop?
  • You’ll receive an order confirmation email right after checkout.
  • When your order ships, we’ll send a shipping confirmation with tracking details.
  • Please double-check your size, color, and shipping address before completing your purchase.
2) If an item doesn’t fit, can I exchange it?
  • Yes—exchanges may be available within 30 days (see our Returns Policy for details and conditions).
  • If you’re unsure about sizing, contact us before ordering and we’ll help you choose the best fit.
3) I saw an item yesterday, but I can’t find it today. How do I get it?
  • Use the search bar and type a keyword (example: “hooded cardigan”, “business casual”, “flowy dress”).
  • On mobile, the search icon is usually at the top of the screen (near the menu).
  • If you still can’t find it, send us a screenshot and we’ll help locate it.
4) Do you offer discount coupons?
  • Yes—subscribers may receive promotions by email.
  • Discounts vary by season and product category (some items may be excluded).
5) Are the clothes and shoes brand new?
  • Yes—items listed in our store are new.
  • We focus on quality, style, and comfort. Check each product page for materials, fit notes, and care tips.
6) Where is CasualFlowShop located?
  • CasualFlowShop is an online store based in the United States.
  • You can reach us at support@casualflowshop.com or call 1-646-353-5409.
  • Mailing Address: CasualFlowShop, P.O. Box 379, Bronx, NY 10468, United States
7) What are your customer support hours?
  • Our team is available Monday to Friday, 9 AM – 5 PM (EST).
  • You can also message us anytime using the contact form on our website.
8) What payment methods do you accept?
  • We accept major credit and debit cards.
  • Additional payment options may appear at checkout depending on your location and device.
9) How do I start a return or exchange?
  • Contact us within 30 days of delivery and include your order number.
  • We’ll guide you through the next steps based on our Returns Policy.
10) Do you offer free shipping?
  • Free shipping may be available on qualifying orders and promotions.
  • Shipping costs and delivery estimates are shown at checkout and may vary by destination and items in your cart.
11) Do you have a privacy policy?
  • Yes—our Privacy Policy explains how we collect and use customer information.
12) How do I know if an item is available in my size?
  • Choose your size on the product page to see availability.
  • If your size is out of stock, contact us—we may suggest a similar option.
13) Do you offer student or military discounts?
  • Some discounts may be available during special promotions.
  • If you have a request, email us and we’ll let you know the current options.
14) Do you provide outfit advice (business casual, flowy dresses, etc.)?
  • Yes—message us with the occasion (work, event, daily wear), your preferred style, and a few items you like.
  • Popular questions we can help with: “What to wear for business casual?”, “Can business casual be short sleeve?”, “Are flowy dresses business casual?”, and “Where to shop for casual dresses?”

Need help?

Email: support@casualflowshop.com | Phone: 1-646-353-5409

Mailing Address: CasualFlowShop, P.O. Box 379, Bronx, NY 10468, United States

Support hours: Monday to Friday, 9 AM – 5 PM (EST).