Ours Shipping Policy
Shipping infomation Free Shipping in the USA & Canada
Orders over $16.98 FREE Shipping within the USA & Canada.
Processing time: 3-5 business days.
Estimated delivery: 5-8 business days.
Flat Fee Shipping for Some Products
Some products have a flat shipping fee of $15.26, which will be shown at checkout.
Processing time: 3-5 business days.
Estimated delivery: 5-12 business days.
Order Tracking
A tracking number will be emailed to you once your order has been processed.
Shipping Zones
We currently only ship to the USA and Canada.
International shipping is not available at this time.
Returns & Exchanges
If you need to return or exchange a product, follow these steps:
1 Visit our website and click on "Support & Information".
2 Select "Return Center".
3 Follow the instructions through our partner AfterShip Returnto process your return.
Note: Check our return policy for eligible products and deadlines.
Satisfaction Guarantee
At Casual Flow Shop, we stand by the quality of our products.
30-Day Guarantee If you're not satisfied with your purchase, you can return it within 30 days of receiving it.
Defective or Incorrect Items? We will replace them at no extra cost.
Contact us at support@casualflowshop.com if you have any concerns about your order.
Please note: The guarantee does not cover items damaged due to misuse, wear and tear, or improper handling.
Frequently Asked Questions (FAQs)
How long does shipping take?
- 5-8 business days for most products.
- Some products may take up to 12 business days.
How do I track my order?
- You will receive a tracking number via email once your order has been shipped.
Can I change my shipping address after placing an order?
- Yes, but only if your order has not yet been shipped. Contact us as soon as possible at support@casualflowshop.com.
What if my package is lost or damaged?
- Contact us immediately at support@casualflowshop.com, and we will work with the carrier to resolve the issue.
Contact Us
Support Email: support@casualflowshop.com
Thank you for shopping at Casual Flow Shop!