Return and Refund Policy

At CasualFlowShop.com, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a flexible return and exchange policy to ensure a smooth experience. Please review the details below.

1. How to Initiate a Return

To start a return, follow these steps:
✅ Visit our Return and Exchange window or Return Center.
✅ Enter your order number and email address to begin.
✅ Follow the instructions and select the items you want to return.
✅ Once your request is approved, you’ll receive a confirmation email with shipping instructions.

Alternatively, you can contact us directly:
📧 Email: support@casualflowshop.com
📞 Phone: 646-353-5409

Return Address:
La Sopa Media LLC
P.O. Box 379, Bronx, New York 10468, United States

2. What Items Are Eligible for Return?

  • Items can be returned within 30 days of the delivery date.
  • Items must be unused, unworn, and in their original packaging, with all tags attached.
  • Proof of purchase is required.

3. Non-Returnable Items

The following items cannot be returned:
❌ Perishable goods (food, flowers, plants)
❌ Custom or personalized products
❌ Personal care items (beauty products)
❌ Hazardous materials, flammable liquids, or gases
❌ Sale items and gift cards

4. Return Shipping

  • For all orders (Domestic & International), we provide an RMA (Return Merchandise Authorization) number along with detailed shipping instructions.
  • Return shipping is FREE if the item received is damaged or incorrect.
  • In all other cases, return shipping costs are the customer’s responsibility.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please inspect it immediately and notify us within 7 days of delivery. We will resolve the issue as quickly as possible.

6. Exchanges

✔️ We allow exchanges for eligible items.
✔️ Once your exchange request is approved, the replacement item will be shipped.
✔️ The fastest way to exchange an item is:

  1. Return the original item.
  2. Place a new order for the replacement.
  3. Once we accept the return, we’ll process the new order.

7. Refund Options

We offer two refund options:
💳 Refund to your original payment method
💰 Store credit (if applicable)

8. Refund Processing Time

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days.
  • Depending on your bank, it may take additional days for the refund to reflect in your account.

9. European Union 14-Day Cooling-Off Period

For orders shipped to the EU, customers have the right to return an item within 14 days for any reason.
✔️ The item must be unworn, unused, with tags, and in its original packaging.
✔️ Proof of purchase is required.

Questions or Concerns?

If you have any questions that aren’t answered here, feel free to reach out:
📧 Email: support@casualflowshop.com
📞 Phone: 646-353-5409