Frecuency Ask Questions

1. Q: What happens when I place an order on CasualFlowShop.com?
A: You will receive an email confirmation every time you make an order.

  • There is a 100% guarantee that you will receive the product, which is GPS-tracked during transportation. You will be notified by email.
  • Please ensure the size, color, and address details are accurate before completing your order.

2. Q: Can I exchange an item if it doesn't fit?
A: Yes, you can exchange it within 30 days. Please review our Return Policy for full details.

3. Q: I saw a product yesterday, but now it’s gone. How can I find it?
A: Search for it by typing a keyword in the search bar on the website. On mobile devices, the search bar appears near the subscription button.

4. Q: Do you offer discount coupons?
A: Yes, we offer discount coupons through email promotions for subscribers. You can save up to 20% on your purchase by registering to receive promo coupons.

5. Q: Are the clothes new?
A: Yes, all the clothes are brand new and carefully selected by our team to ensure quality, style, and design. Check out our catalog for more.

6. Q: Where is CasualFlowShop located?
A: CasualFlowShop is an online store based in the United States.

  • For support, you can call 1-646-353-5409, email support@casualflowshop.com, or write to:
    La Sopa Media LLC, P.O. Box 379, Bronx, New York, 10468.

7. Q: What are your store hours?
A:

  • Online Store: Open 24/7.
  • Customer Support: Chat assistance is available anytime, and FAQs can be found on our website.
  • Physical Store: Open daily from 9:00 AM to 5:00 PM.

8. Q: What payment options do you offer?
A:

  • Physical Store: Credit cards, debit cards, and cash.
  • Online Store: Credit cards, debit cards, PayPal, and bank transfers.

9. Q: How can I make a return or exchange?
A: If you’re not satisfied with your purchase, contact our customer support team within 30 days of your purchase date.

10. Q: Do you offer free shipping?
A:

  • Within the United States:
    • Free shipping on orders of $49.00 or more.
    • $6.00 flat rate for economy shipping on orders below $49.00.
  • International Shipping:
    • Free shipping on orders of $50.00 or more.
    • $10.00 flat rate for economy shipping on orders below $50.00.

11. Q: Do you have a privacy policy?
A: Yes, our Privacy Policy explains how customer data is collected, stored, and protected.

12. Q: How can I find out if an item is available in my size?
A: Check the product page on the website or contact customer service. If your size is unavailable, we can recommend similar items.

13. Q: Do you offer student or military discounts?
A: Yes, we provide discounts for students and military personnel with valid ID. Present your ID in-store or upload a copy when shopping online.

14. Q: Can I get fashion advice or wardrobe suggestions?
A: Yes, our fashion specialists offer personalized advice and wardrobe suggestions tailored to your style. Contact us to schedule an appointment.

15. Q: Are these boots made of genuine leather?
A: Yes, these boots are made from 100% premium Italian leather for ultimate quality and durability.

16. Q: Are these boots suitable for formal events?
A: Absolutely! The classic design and luxurious finish make them ideal for both formal and casual settings.

17. Q: How do I care for these boots?
A: Use a soft cloth and leather cleaner to maintain the shine and quality of the boots.