Frecuency Ask Questions

1. What happens when I make an order in casualflowshop.com?

• You will receive an email confirmation every time you make an order.
• There is a 100% guarantee that you will receive the product, which is GPS-tracked during transportation. You will be notified by email.
• Make sure of the size and color you want, and also write your correct address.

2. If the article does not fit me, can I exchange it?

• Yes, you can change it within 30 days. Read the return policy.

3. Yesterday you had a product on display, but today I don't see it. How do I get it?

• Search for it by typing a word in the search bar on the website. In cell phones, it appears above near the subscription button.

4. Do you offer discount coupons?

• Yes, they offer discount coupons through email promotions for subscribers. You can save up to 20% on your purchase. When you are registered, receive promo coupon.

5. Are the clothes new?

• Yes, all the clothes are new, and the team chooses them carefully before adding them to the store. The quality, style, and design are ensured. Check the catalog or category to see them.

6. Where is Casualflow located?

• Casualflowshop is an online store in the United States.
• For support, call to 1-646-353-5409, email casualflow5g@gmail.com or write to La Sopa Media LLc P.O. Box 379, Bronx, New York,10468.

7. What time is the store open?

• The online store is open 24 hours.
• For customer support, there is a chat available, and questions and answers can be found on the website.
• The physical store is open every day from 9:AM to 5:PM.

8. What are the payment options offered?

• Credit and debit card payments are accepted, as well as cash payments in the physical store.
• Online payment options include PayPal and bank transfers.

9. How can I make a return or exchange?

• Contact the customer support team if you are not satisfied with your purchase within 30 days from the date of purchase.

10. Do you offer free shipping?

    • Within the United States:

      • Free shipping is offered on orders of $49.00 or more.
      • For orders between $0.00 and $49.00, a flat rate of $6.00 is charged for economy shipping.

    • To International:

      • Free shipping is available on orders of $50.00 or more.
      • A flat fee of $10.00 is applied for economy international shipping on orders below $50.00.shipping. 

11. Do you have a privacy policy?

• Yes, there is a privacy policy on the website that describes how personal information collected from customers is handled.

12. How can I find out if an item is available in my size?

• Check the availability of a specific size of an item on the website or by contacting the customer service team.
• If the item is not available in your size, they can suggest a similar item that might meet your needs.

13. Do you offer student or military discounts?

• Yes, discounts are offered for students and military with valid ID.
• Simply present your ID at the store or upload a copy of your ID when making your online purchase.

14. Can I get fashion advice or wardrobe suggestions?

• Yes, fashion specialists are available to provide personalized advice and wardrobe suggestions that fit your tastes and style. Contact them to schedule a personalized appointment.

    15. Q: Are these boots made of genuine leather?
A: Yes, these boots are made from 100% premium Italian leather for ultimate quality and durability.

   16. Q: Are these boots suitable for formal events?
A: Absolutely! The classic design and luxurious finish make them ideal for both formal and casual settings.

   17. Q: How do I care for these boots?
A: Use a soft cloth and leather cleaner to maintain the shine and quality of the boots.