❓ Frequently Asked Questions – Casual Flow Shop

📦 Shipping & Delivery

Do you ship internationally?

Note: We offer shipping to certain regions like the USA and Canada. Shipping times and rates are calculated at checkout based on your location.

How long will it take to receive my order?

Delivery typically takes 8–12 business days depending on your country. Please allow additional time during peak seasons or holidays.

Can I track my order?

Absolutely! You’ll receive a tracking number via email once your order has been shipped. You can also track it directly on our Track Order page.

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👕 Orders & Products

How do I choose the right size?

Each product page includes a size chart to help you choose the best fit. If you’re between sizes, we recommend sizing up for a more relaxed fit.

What if the item I want is sold out?

Sold-out items are usually restocked within a few weeks. Sign up for restock notifications on the product page, or email us at support@casualflowshop.com.

 

🔁 Returns & Exchanges

What’s your return policy?

We accept returns within 30 days of delivery. Items must be unused, unwashed, and in original packaging. Please visit our Refund Policy for full details.

How do I request a return?

Email us at support@casualflowshop.com with your order number and reason for return. We'll guide you through the process.

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💳 Payments & Security

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.

Is my payment information secure?

Yes. Our store uses SSL encryption and secure payment gateways to ensure your personal data is safe.

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📩 Need More Help?

If your question isn’t listed here, feel free to contact us at support@casualflowshop.com. Our team is happy to help!